About

I am Gizelle Lopez and I am an Excellent Customer Service Representative. I have rendered 5 years of service in the BPO Industry and I am proud to say that my skills and knowledge came from the top call center companies like 24/7 Customer Phils. and Convergys. I began my career as a Virtual Assistant last 2013 at Upwork and I have been active ever since, rendering quality service to different clients that enabled me to enhance my knowledge and skills.

Services

Below are the list of my skills and/or experience that I believe would greatly contribute to your company:

*Customer Support Agent - Handling concerns, Resolving issues, Process Exchanges, Refunds, Chargeback and etc.

*Technical Support - I worked for Yes! Optus as Mobile and iPhone Tech Support and mainly handles troubleshooting issues.

*Email Handling - Rendered my service as Email Support for Online Retail Stores and handle customer service issues. Answer tickets thru Zendesk.

*Oberlo - Adding products from Oberlo to Shopify.

*Web Research - Search the web for certain topics, social media accounts, contact information, blogs, checking website traffic thru Alexa

*Data Entry - Transfer information thru Google Docs and other CRMs.

*Marketing Assistant - Worked long-term with a VPN company as Marketing Assistant. I search blogs or websites that features modern technology and contact the Editor-in-Chief to make an offer. These offers are sent thru email (Gmail) giving them 1 year free VPN access in exchange for a Feature Writing.

*Social Media Contact Researcher - search contact details thru Facebook, Twitter, LinkedIn, and by use of search engines



I have wide knowledge in using different kinds of platforms for communication, documentations and data bases.

1. VPN Apps

2. Zendesk

3. Shopify

4. Google Docs

5. Quickbooks

6. Adding Products using Shopify

7. VoIP / SIP softwares or other dialers



I am a type of person that likes to finish the job on time. I am pro-active and detail-oriented. I love to go extra miles!

I am very much interested in your job post and hopefully, you'll give me a chance to work with you!



You can contact me at my skype: gizellekatrina.lopez or at my email address: gizellekatrina@yahoo.com



I am looking forward to an interview at your most convenient time.



Truly yours,

Gizelle Katrina Lopez