About

I have 5 years of experience in BPO. I started off my career with Microsoft Store Online as a Customer Service/ Sales Representative and performed order related stuff such as order processing, tracking, cancellation, return and refund and etc. After that, I worked with Microsoft Surface as a certified Technical Support and got promoted as Technical Lead. I've handled escalated calls such as customers who've threatened Microsoft via social media and those who were about to file a lawsuit and provided them resolution with the help of client provided tools.

Services

Based from my experience, I will definitely be able to provide customer service whether it's sales or technical, Data Entry, Order Tracking, Cold Calling, transcription, Excel, PowerPoint, Lead Generation, WordPress, PDF Conversion, Captcha, Typography,

Email Handling, Virtual Assistance, Remote Support, Quality Call Monitoring, Appointment Setting, Customer Retention and Salesforce.