About

I am Shane Mae D. Tuble 27 years of age from Kalibo, Aklan, Philippines, A graduate of Bachelor of Science in Customs Administration.

Services

Work Experience and Internship



Tata Consultancy Services



Process Associate, SME (Subject Matter Expert)

(Aug 19 2015 – Present)



Tasked to handle the following:



Process Associate



Experienced in Back Office works and tasked to handle Mortgage Accounts Handling financial accounts of mortgage customers



Reviewing mortgage documents from end to end of overall mortgage process



SME (Subject Matter Expert)



Acts as Back-Up Team Lead



Part of the Operations Engagement Team



In-charge of doing day to day reports needed by the team not limited to MIS, Daily Time Records and monitoring quality status of the team



Assigned to allocate worklists and oversee the team’s performance on Productivity and



Quality

Handling all quality disputes being submitted to Quality Auditors for re-checking

Task to communicate to clients to update them about the performance of the team, acts as leverage between client requirement and current team's capacity to set proper expectations



Working with Onshore and Global team to deliver effective output





Office Clerk,



Tolentino Law Office

F. Quimpo Ave., Capitol Subd., Kalibo Aklan

(May 2014 – May 2015)



Tasked to handle the following:



Responsible for organizing and maintaining records



Answers the telephone, responds through mails about questions regarding court documents from persons in the legal system, other governmental agencies and the general public.



Opens mail, prioritizes requests and then files requests with appropriate staff/entities.



Ensures that necessary documents that client needs are included and prepared in all case files before submitting them to court.



Customs Representative (Internship)



MB Cargo Ventures Inc.

Intramuros, Manila Philippines



Tasked to handle the following:



Preparation of customs documentation



Ensures that shipment not limited to imported and exported items meets all the applicable laws to enter and export



Processing duties and taxes that needs to be settled by the Importer / Exporters