About

Hello,



My name is Guadalupe Ibale, 30 years old from Cebu City Philippines.



In my years of experience, I can say that I am fit and I perfectly qualify for the job. I am writing to express my interest in and enthusiasm for the position. As an accomplished customer service representative from several high volume customer support call centers for a major telecommunications carrier and a satellite television services provider. I also have worked in a publishing company as a check in coordinator and eventually became a production supervisor, wherein we cater to the needs in fulfilling the materials from the author to have their book published within their set date. I can say that I have enough experience for the job. My background includes serving as a customer service associate within both call-center and retail environments. 



In these positions, I demonstrated the ability to resolve a variety of issues and complaints (such as billing disputes, service interruptions or cutoffs, repair technician delays/no-shows and equipment malfunctions). I consistently met my call-volume goals, became one of the top employees for the quarter and handling an average of 56 to 60 calls per day.



I also bring to the table strong computer proficiency in MS Word, MS Excel and 3 years in college. Please see the accompanying resume for details of my experience and education.



I am confident that I can offer you the customer service, communication and problem-solving skills you are seeking. Attached is my CV for further reference. Thank you for your time—I look forward to learning more about this opportunity!



Sincerely,



Guadalupe Ibale

Services

Data Entry, POD publishing expert