About

I have total 11 years of experience in Process Management, Project Management, CSAT, Training and Development and currently associated with HCL Technologies responsible for Career Landscape, Training Management, CSAT, ESAT and LMS Management (Success Factor) .



Prior to that I worked with Western Digital as Technical Training Manager (WD) for Training and Development, Demand Generation of HDD, SSD’s, Gap Analysis, Evaluation, Training at PAN INDIA Level. I had worked with HCL Infosystems Ltd.as a Consultant(Training and Delivery) for Training , Operations of Elearning Model t at PAN INDIA Level with K-12 Education and with Educomp Solutions Limited, UP and Uttrakhand as Manager Operations (Training and Service Delivery) on ICT, Smart Class,



I had Completed MCA and B.Sc. in MATHS and currently Pursuing MBA (IT and Ops) from MIT SDE, Pune. I am ITIL Foundation V3 and Six Sigma Green Belt Certified



Following are few highlights of my experience that strongly matches with the objectives that you are seeking:



- Experience in Training and Service Delivery at International Locations - UAE, APAC



- Project Management, CSAT, ESAT, Performance management



- TNI, TNA, Team Building, Training Management



- Handling Team and KPI measurement within SLA



- LMS Management, Team Management, Curriculum Development



- CXO level product demonstration, Escalation Handling



- Workflow Design, SOPs, SOW creation process



- Gap Analysis, Service Delivery, SLA/OLA Management.



- CSI, Strong Stakeholder connect



- Handling Customer Support Operations.



Looking forward for a positive response on the same









Thanks and Regards



Bappa Ranjan Dey



9891144906

Services

Chat support

Technical Support

Virtual Assistant

MSOffice Expert

Pre Sales and Support

Customer support

Escalation handling

ITIL, Sig sigma

LMS management

Training Management

Training Delivery on Process, Product