About

Hi!

I’m an Administrative & Technical Support Specialist with 14 years of experience providing phone, email and chat support for customers across India and Canada for business of all size.

I provide top quality support for various issues related to setting up internet connections, antivirus, software, email, general hardware & networking, web development, general office process like HR & Admin. works and much more.

I would like to start telling about my life. Please find my work experience in details below;



## LEARNED FROM LIFE :

The last 36 years have brought me many things.... Perspective, Maturity, Growth, Adoration, Humility, Belief, Wisdom, Thankfulness. These 36 years have been very difficult for me. Learned how to walk the right way, Trained myself to work, speak, write. Reteaching my brain how to coerce with Others. Keeping my emotions intact during my ups and downs. But throughout these 36 years I have earned Grace, Patience, Gratefulness, Friendship. So I guess troubling times can turn into a blessing.

I never asked for this long, difficult walk. I don't think that anyone ever really does. I'm appreciative of my supportive family, My wonderful Friends. Anyone that has helped me throughout these last 36 years. I know it's been a long time but I feel like the day I was born was just like yesterday. Thankful........Blessed.......Wanting more......

This is what I think about Life:

What we are constrained to do is for our appetite and status and what we couldn’t find time for is life. Ego: I dismiss my ego from mind when I value relationship and profession more than it. Girls: I believe that we should respect and love girls even if they don’t deserve a damn. I believe in taking life as it comes...absolutely!! I Laugh at every little dumb thing and try to make people laugh along...is definitely a part of my daily chores!! In my school days at the very start I have made the best of friends...as well as the worst of enemies...all at school! I am highly sensitive too…(don't show it though...no actually I do...many people have seen my cry baby side!! I take time to associate with new people and once I do...it’s no looking back...colossal fun!!

## PROFESSIONAL LIFE :

Possessing 14 years, broad ranging public sector administration experience gained within an ever changing environment. Managing general office procedures, dealing with customers and high volume workloads whilst meeting strict deadlines. Possessing wide-ranging “problem solving” experience mainly within management, finance, personnel, and I.T. Established track record with 14 years of experience in helping organizations to efficiently use their networks; ensuring that the design of an organization's computer site allows all of the components, including computers, the network, and software, to fit together and work properly. Also monitor and adjust the performance of existing networks and continually survey the current computer site to determine future network needs; as well as troubleshoot problems reported by users and by automated network monitoring systems and make recommendations for enhancements in the implementation of future servers and networks.

Specific relevant IT & Admin. skills include:

 Managed LAN network life cycles on a Windows platform, from software and hardware applications to equipment layout and technical support

 In-depth knowledge of LAN maintenance and troubleshooting, including desktop support, configuration, and workstation issues, from initial problem analysis to final end resolution

 Integrate amongst technical support, ensuring multiple tasks and parallel deadlines are met and in line with technological advancements and company growth.

• Study and analyze the progress reports submitted by the departmental heads.

• Make strategies for the branch office in adherence with the head office’s objectives.

• Place orders for supplies, technology, knowledge, finance, etc., to carry out operations.

• Communicate the policies, strategies and goals determined by the head office to employees.

• Finalize the budget for the branch office and implement cost control measures at work.

• Find solutions to problems faced by the employees and pacify their doubts and ill-feelings.

• Support the administration by managing the office environment and maintaining discipline.

• Issue letters, certificates, and other documents to the concerned employees and external associates of the organization.

• Prepare a list of newly appointed employees and mention their appointment date, designation, responsibilities and salary.

• Supervise the staff members and ensure that they abide by the rules and regulations set by the organization.

• Ascertain that each team is given appropriate resources in sufficient quantities.

*** Give me an opportunity; I will prove that you got the right person to work for you.

Services

# SERVICES are:

Networking – home office / business

PC support & installation

Hard drive back up

Data recovery

Remote support

Smart phone support

PC repair

Consulting

IT solutions

Training

Internet security

Other IT related Technical services including Hardware Troubleshooting, Installations, Software, Networking.

Website Development & Maintenance.

Data Entry

Direct Mailings

Phone Answering Service

Online Customer Service (email, chat, social media)

Offline Customer Service (inbound/outbound phone)

Affiliate Manager

Accounting

Article/Guest Posting Submissions

Research

Real Estate Services

Blog Assistant

Content Writing

Proofreading/Editing

Keyword Research

Blog Management

Project Management

Graphic Design

Author Assistant

Resumes/CVs

Desktop Publishing

Upload Photos to Online Sharing Sites

Recruit New Potential Team Members

Oversee New Team Members

Order Fulfillment (Physical and/or Digital)

Follow-Up with Potential Customers or Joint Venture Partners

Online Ad Management

Online Profile Creation and Optimization

Product Launch Management

Creating/updating/maintaining databases & CRMs

Collating business cards into an Excel sheet for uploading to CRMs or address books

Typing up notes

Video creation/editing/uploading

Social media set up/training/maintenance/scheduling

Facebook, Twitter or Google ads – creating, monitoring & analysing

Forum commenting/monitoring

Photoshop work

Writing/editing/formatting reports & presentations

eBook editing/formatting/publishing

Gmail set up & training

Designing/formatting info-graphics, logos, banners, social media profile images

## Ask for any kind of help you need * Thank you.